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Ordering FAQs
I am concerned about ordering over the Internet. How can I be sure this site secure?
This Web site is secured with a GoDaddy.com 256-bit Secure Web Server Certificate. Transactions on the site are protected with the highest 256-bit Secure Sockets Layer encryption available.
Your information is 100% secure and protected. All information is encrypted at your computer and transmitted using only the strongest 256-bit Secure Sockets Layer encryption available.
Internet Security
It is a good habit to verify that a website is using a secure web certificate and protocol to transmit data; on any page where you enter your credit card information, check that the address/url of the page starts with the letters"https://".
The acronym stands for Hyper Text Transport Protocal Secure. [https://] is a combination of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encryption and secure identification of the server.
Most secure sites also provide security badge/icon. You can click on the badge to view the security details from a trustworthy third party such as Verisign, Godaddy or Thwart to name a few.
“If you verify that a site is secure it is basically a million times more secure than handing your credit card to a person, such as a store clerk or waitress. The 256 bit key can not be guessed or faked. Today online ordering is absolutely the most secure way to use a credit card…”
~ Internet Security Guru/CIS
Prakash Venkataraman, Ph.D.
It is generally accepted that this 256-bit encryption method can not be faked, cracked or compromised and is the most secure way to submit a credit card transaction to protect your privacy, identity and security.
Domain Control Verified: GoDaddy.com has verified that the certificate holder controls the domain www.shop.kegelmasters.com.
What payment methods do you accept?
You can place an order using the following payment methods:
- Visa, MasterCard, American Express, Discover credit cards.
- Paypal & Paypal Express.
- Money orders, cashiers checks and personal checks.
Placing an order online by credit card or by phoning toll-free 1-866-362-0758 are the two fastest and most efficient methods of placing orders.
NOTE: all amounts will be shown in United States dollar amount unless otherwise stated.
What is Paypal & How does it work?
Paypal is a popular alternate secure online payment processing method that allows users to pay using a number of different methods including checking or other bank accounts, various credit cards, and other options.
If you have a paypal account, you can order our products online by simply choosing this as your payment option at checkout.
How do I place an order if I do not have a credit card or PayPal?
The fastest, simplest and most secure way to order from Kegelmaster is Online or by Phone using a Credit Card or PayPal [click here] to Return to Online Store or phone toll Free: 1-866-362-0758.
To Order by mailing a check; Print and mail in the check with the mail-in form [click here].
What currency is used for billing when I order? How can I calculate the conversion?
All prices quoted are in USA dollars. At the time of ordering, your credit card company will automatically perform the conversion for you. If you want to roughly calculate the currency conversion in advance, you can use the free calculator at http://www.xe.com/.
Can I return the adult toys for a refund if I don't use them?
No, we are not able to accept returns on adult toy products, vaginal insert, consumables, or other prohibitive products. For health and safety reasons, and also to comply with FDA regulations for vaginal inserts and adult toys that have been sold to a consumer cannot be restocked and are prohibited from resale.
Do you guarantee the lowest prices?
We guarantee our prices to be the lowest available for our products and will beat any valid advertised price for the Kegelmaster or Advanced Kegelmaster.
What is the return policy for unopened products?
We do are absolute best to provide the highest quality products that conform to the online description and images to ensure that every customer gets precisely what is paid for.
We guarantee that your order will arrive in good condition and the products will be functioning and without manufacturing defects.
In the event of dissatisfaction you may return any unused and unopened products within 30 days in the original packaging for a full credit, minus shipping/handling charges and restocking fee of $17.00.
No return will be issued for items damaged, used, opened or in otherwise non-resalable condition.
To request a return refund, please first obtain a return authorization code by sending a request to return.authorization@kegelmasters.com include your original invoice number, your current email address and a summary of your reasons for return.
What is the return policy for the Kegelmaster?
You may return any unused Kegelmaster within 30 days in the original packaging for a full credit, minus shipping/handling charges and restocking fee of $17.00.
To request this service please first obtain a return authorization code by sending a request to return.authorization@kegelmasters.com include your original invoice number and current email address.
What is the return policy for other items?
We are not able to accept returns on toys, adult toys, consumables, lubricant, cleaners and other products. For health and safety reasons, and also to comply with FDA regulations for products that cannot be restocked and are prohibited from resale.
Shipping FAQs
How long will it take for me to receive my order?
We ship orders immediately. The average expected time for an order to reach a domestic shipping address is 2-5 business days. See the chart here:
United States Domestic Residential Addresses (East of the Mississippi)
Method Average Transit Time Free Shipping 3-5 business days Priority Shipping 2-3 business days First Class Shipping 1-3 business days Express Shipping 1-2 business days United States Domestic Residential Addresses (West of the Mississippi)
Method Average Transit Time Free Shipping 3-6 business days Priority Shipping 2-4 business days First Class Shipping 1-3+ business days Express Shipping 1-2+ business days NOTE: The above is an estimate of the shipping transit time. Shipping transit time is not guaranteed by the courier or by this website, owners or affiliates.
How soon will you ship after my order is placed?
We ship orders immediately, typically either the same or next business day from when the order is submitted. When the order is submitted an email will be sent to the email given at the time the order was placed.
What appears on the order packaging?
Your order will arrive in a generic plain box or a courier box with no indication of the contents, with discreet address and return address labels. The return address will read "KMD direct" or "KMD Express" or similar in plain black lettering with no images, photos or transparencies.
What shipping methods are available?
Most qualifying orders can be shipped FREE of charge with Free Shipping. However we also offer other Faster Shipping options on most products. These options can be:
- Priority Shipping
- First Class Shipping
- Express Shipping
We typically use the USPS for shipping but can also use USPS, FedEx or other domestic courier.
NOTE: If you select "Express Shipping" we cannot guarantee that your order will arrive the next day or overnight. We can only guarantee that we will ship your package via the method you choose at checkout. The courier may or may not guarantee overnight delivery or next day delivery. There are no refunds on Express Shipping charges.
Do you guarantee successful delivery?
We guarantee successful delivery to the shipping address specified on the order or a complete refund.
What if the Shipping Address on my order is wrong?
In the event that you notice that your Shipping Address is Incorrect please email the correct shipping address to order@kegelmasters.com as soon as possible.
All orders are processed nearly immediately and although we guarantee that all orders will be shipped to the shipping address, you are responsible for verifying that your shipping address is correct and accurate as given in the order.
No refunds will be issued for a lost or missing order due to an incorrect shipping address.
We verify only that shipping address is valid for the USPS and every attempt will be made to verify that your address is a valid U.S. domestic mailing address where the package can be received.
Do you ship internationally?
- We ship to valid United States and Canadian addresses.
- We currently do not ship internationally to other countries.
- We do not ship outside the United States or Canada.
Will there be any customs charges or duties?
There are typically no additional shipping or custom charges however there may be some additional charge related to obtaining your package from the courier, customs or other entity holding your package.
Although we do our best to ensure there are no additional or unforeseen charges, the customer is responsible for any and all additional postal, courier, custom charges, duties, taxes, fees, or any other additional charges related to their package.
Privacy FAQs
What is your privacy policy?
In this document kegelmaster.com, kegelmasters.com and related web domains, Kegelmaster, Kegelmaster Inc, Kegelmaster Direct D.B.A and kegelmaster.com, kegelmasters.com and related web domains will be used to also refer to kegelmaster.com, kegelmasters.com and related web domains, mykegelsecrets.com, Kegelmaster Direct and KMD Direct and other associated kegelmaster websites.
This Privacy Policy governs aspects of how kegelmaster.com, kegelmasters.com and related web domains ("kegelmasters") collects, uses, maintains and discloses information collected from all users ("Users") or visitors ("Visitors") of this Website.
Kegelmaster Inc. maintain the highest respect for the privacy and confidentiality of all data from visitors and customers of this website.
All confidential credit card information is encrypted at the visitors/users computer and transmitted directly to the credit card processing gateway (Innovative Gateway) or other authorized credit card processing gateway directly for processing. No complete confidential credit card information including the credit card number and CVV number is seen, kept or stored by any system of kegelmaster.com, kegelmasters.com and related web domains, Kegelmaster Inc. or affiliates. The credit card information can not be accessed, recorded or seen by any employee of kegelmaster.com, kegelmasters.com and related web domains or Kegelmaster Inc. or affiliates.
This site may contain links to other sites; please take the time to review their privacy policy before submitting personal information.
Collection of Data: kegelmaster.com, kegelmasters.com and related web domains collects personal information from users on a voluntary basis only. For each visitor to a web site, the visitor's computer reaches the site via a particular IP address. The kegelmaster.com, kegelmasters.com and related web domains servers automatically log this IP address. A User's browser sets Cookies (when enabled) that contain small amounts of data on the Internet User's computer after a visit to any web site. None of kegelmasters's Cookies are used to perform "User Profiling". Use and Disclosure of Data kegelmasters does not sell or rent personally identifying information. kegelmaster.com, kegelmasters.com and related web domains uses anonymous user data to create and report the browsing, purchasing and/or lead form completion activities of anonymous users.
Kegelmaster, Inc., Kegelmaster, Inc. reserves the right to release information on Users if compelled to do so by proper judicial or governmental authorities. Disclosure shall be limited to only to those Users that kegelmasters is compelled to disclose. kegelmasters maintains the confidentiality of customer information when undertaking projects with other companies.
Kegelmaster, Inc. does not intentionally send unsolicited e-mail messages that could be construed as spam.
Security Measures: Kegelmaster, Inc. employs industry standard security measures to ensure the security of all data. This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
COPPA Since you may not become a member of kegelmasters's network if you are under the age of 18, kegelmasters complies with the Children's Online Privacy Protection Act of 1998. Advertisers, partners, and publishers are also obligated to comply with COPPA. If you inform kegelmasters that we have collected or received information from a child under 18, kegelmasters will delete such information from its databases. kegelmasters shall not knowingly distribute to third parties any personally identifiable information erroneously collected from children under 18.
Choice/Opt-Out: kegelmaster.com, kegelmasters.com and related web domains provides users the opportunity to opt-out of receiving communications from us by request via email at feedback@kegelmasters.com.
Policy Changes: kegelmaster.com, kegelmasters.com and related web domains may find it necessary or be legally obligated to update this Privacy Policy from time to time. Any changes will be posted at this site. Except as otherwise required by law, modifications to this Privacy Policy will not affect the privacy of data collected by kegelmasters prior to the effective date of the policy change.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact us at questions@kegelmasters.com.
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